Terms & Conditions

By using our services, you (the client) agree that you have read and acknowledged these legals documents.

We reserve the right to update these documents at any given time. These updates will be at our discretion and it is agreed that updates are not grounds for cancellation of your contract. It is not our duty to inform clients of updates to these documents; hence clients are responsible for regular checks. These legal documents apply during and – when applicable – after you are a client with us. The collective legal documents form an agreement, and this agreement supersedes any previous agreement between us.

Acceptable Use Policy

This is our Acceptable Use Policy and Service Guidelines.

By using web hosting services provided by Rewind Host, you agree to comply with our policies that are designed to protect each client and ensure we can provide the best services available.

Banned Scripts/Programs from use on Rewind Host Servers:

A small handful of scripts/programs are not allowed to be used on the Rewind Host servers.

This is largely due to excessive demands on server resources that can degrade performance for other hosting clients. Namely the following are BANNED from use on our servers:

  • ANY CGI-script powered chat room or bulletin board, including ikonBoard.cgi, UltimateBB.cgi and others.
  • Topsites scripts
  • IRC-related software (servers, bots, bouncers, etc.)
  • Streaming or embedding TV/audio/video clips
  • Proxy websites and scripts
  • Any scripts that could cause security concerns.

Accounts that are found to have such software uploaded to their web space are subject to immediate suspension and/or termination without notice. We reserve the right to add from, modify, or otherwise adapt to this list other banned programs at our discretion.


All services provided by Rewind Host may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material which constitutes a violation of any federal, state, local or international law, regulation, ordinance, court order or other legal process is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute, and invasion of privacy. The subscriber agrees to indemnify and hold harmless Rewind Host from any claims resulting from the use of the service which damages the subscriber or any other party.

Sites that promote any illegal activity or present content that may be damaging to Rewind Host servers or any other server on the Internet are prohibited from using our servers. Links to such materials are also prohibited. Rewind Host will be the sole arbiter in determining violations of this provision.

Examples of prohibited content or links:

  • Pirated software
  • Hacker programs, exploits, scripts or archives
  • Pornography
  • Warez sites

Provisioning of Web Space or Email Addresses:

This includes but is not limited to; the provision of email addresses, Web Hosting, or storage space to people outside your organization or company, or to the general public. Unauthorized resale or use of Rewind Host features and/or services is NOT allowed.

Commercial Advertising – Email:

Spamming, or the sending of unsolicited email, from a Rewind Host server or using an email address or domain that is maintained on a Rewind Host machine as reference is STRICTLY prohibited. Rewind Host will be the sole arbiter as to what constitutes a violation of this provision. Sites that promote, sell, or otherwise provide access to spam ware products or products that are solely for the purpose of extraction or sale of email addresses or which are used to send bulk email are not permitted on any Rewind Host server.

Disk Space and Bandwidth:

We offer various bandwidth allocations per plan per month. If you surpass this amount, we would be happy to discuss a upgrade or dedicated server solution with you. Unfortunately we cannot allow sites to simply purchase multiple accounts to get more bandwidth.

Misuse of System Resources:

Any attempt to undermine or cause harm to a server, or customer, of Rewind Host is strictly prohibited. This includes, but is not limited to: using programs that consume excessive CPU time; allowing the use of mail services, mail forwarding capabilities, or auto responders other than for the customer’s own account; resale of disk space without an appropriate reseller agreement; use of servers for backup of files unrelated to the web site of the account; or resale or remote access to CGI scripts installed on our servers. No IRC related software is permitted on our servers. This includes servers, bots, bouncers, or any other software that is used for the purpose of creating, maintaining, or providing access to IRC servers or channels.
Accounts that are found to have such software uploaded to their web space are subject to immediate suspension and/or termination without notice.

Account Policies and Cancellation:

All products on your account will be automatically renewed according to the term selected upon account signup (monthly or annually) unless you instruct us otherwise. You can manage your account in our Client Area: http://www.rewindclients.com.

If Auto Renewal for a product is enabled (which it is by default), a renewal invoice will be generated 14 days before the expiry date. We will automatically charge your account, then renew your product, providing you have a valid credit card on your account on the renewal date. You can manage your credit card details, your product renewals, or pay your invoices manually through our Client Area. If you do NOT want a product renewed, you must login and open a support ticket with our Billing Department BEFORE the renewal date, giving us sufficient notice.

If Auto Renewal for a product is disabled (which you can do through your Client Area), a renewal invoice will not be generated, and you must login and manually renew the product to prevent it from expiring.

If your billing information is incorrect, or your Credit Card is denied for any reason upon automatic renewal, you will receive an email informing you of the problem. If you do not provide alternate payment arrangements within 72 hours of that notice, your account will be suspended. You will have 14 days to resolve the situation and provide proper billing information. If we do not hear from you within 14 days, your account will be deleted from our system. Rewind Host is not responsible in any way for any loss of revenue or business due to suspension or deletion of your account or any services.

Accounts are payable at the time the account is created. Full payment must be received prior to account activation. Any account reaching thirty (30) days past due is subject to removal from our servers at our discretion.

Cancellation requests can be submitted via email to our Billing Department. Although no notice is required, and there is no cancellation fee, all fees paid for service up to the notice of cancellation are non-refundable. Registration fees for domain registration are never refundable.


Failure to follow our terms and conditions will be grounds for immediate account suspension and possible account termination.

Activity which results in a suspension or termination of an account will result in a forfeiture of fees paid. Complaints made regarding abuses of an account may be grounds for suspension.

Refusal of Service:

We reserve the right to refuse, cancel, or suspend service at our sole discretion to anyone who we believe has breached our TOS/AUP, or anyone who has (or is likely to) bring Rewind Host into disrepute.
All sub-networks, distributive hosting sites, resellers, and dedicated servers of Rewind Host must adhere to the above policies. Please direct any reports of violations of our policies to our Support Department

Terms of Service

**~~All payments that are made to Rewind Host are non-refundable~~**

Rewind Host agrees to finish any services advertised to our subscribers, subject to the following TOS (Terms of Service).

All subscribers to Rewind Host must read and acknowledge that they agree to this TOS. This TOS can be changed at any given time at our discretion. Customers agree that such changes are not grounds for cancellation of your contract or grounds for a refund.
**~~All payments that are made to Rewind Host are non-refundable~~**

Domain Registration

We cannot guarantee domain name availability. When you make a request for a registration you should not assume it is successful until you have written confirmation. We have the right to refuse registration at our discretion.

Domain registrations are governed by ICANN (Internet Corporation for Assigned Names and Numbers).
ICANN’s terms and conditions and UDRP (Uniform Dispute Resolution Policy) are published at http://www.icann.org/dndr/udrp/policy.htm .

Registration of a domain name is subject to a separate agreement with the domain registry. When you purchase a domain name, you agree to comply with all relevant registry agreements.
Domains registered with OpenSRS are subject to the terms and conditions published at http://opensrs.com/resources/contracts/exhibita.htm .
Domains registered with eNom are subject to the terms and conditions published at http://www.enom.com/terms/agreement.asp .
For .UK tld domain names, the registry is Nominet. Their terms and conditions are published at http://www.nominet.org.uk/ and their domain dispute resolution policy is published at http://www.nominet.org.uk/disputes/drs/policy/
For .IE tld domain names, the registry is the IE Domain Registry (IEDR). Their registration policy is published at http://www.iedr.ie/RegistrationPolicy.php and their domain dispute resolution policy is published at http://www.iedr.ie/IEDRP-Policy.php .
Applicants for .IE domain names must provide acceptable documentation as detailed in the IEDR registration policy. The documentation should be sent to our support team, and we will then submit it to the IEDR for processing. Please ask our support team for advice if you are not sure what documentation is required for your application.
If an application is queried by the IEDR, the applicant will need to submit further documentation. The IEDR will hold an application for 27 days to allow time for the the applicant to submit documentation before the domain name is released for anyone else to register.
If an application is definitively refused by the IEDR, we will refund the domain registration fee to the applicant. We will not refund .ie registration fees in any other circumstances, however we will offer an account credit equal to the value of the registration fee.

If you are uncertain which terms and conditions are relevant for your domain name, please contact us.

We will not be liable for any loss of registration, use of your domain name or for misuse by you; we may suspend or cancel domain registration if we believe a client is breaching our agreement.

If we cannot successfully charge you for outstanding domain name fees, Rewind Host may reject requests to change the domain’s nameservers or to transfer the domain to another register.

Network Usage

We cannot guarantee the accuracy, integrity, security or consistency of information stored on our systems. Clients agree that we are not liable for loss or damage to their data; they agree to keep master copies of files on systems where they bear responsibility.

You agree to only use our network for lawful purposes. You are responsible for anyone accessing the network using your account. You will only use the resources allocated to your account and you will not infringe on the rights of third parties by using resources excessively.

You agree to comply with the appropriate terms and conditions of third party services provided by us.

We agree to do the utmost possible to protect our network from unauthorised access. This may include blocking or re-routing access to our servers for security.


Clients who chose to resell our services are obliged to ensure their customers are aware of terms and conditions that reflect our current policy. All responsibility for your resold services lies with you.

Closure Procedures and Exceptions

Clients who wish to close their account must notify us via email or telephone. They should ensure we receive their request at least 48 hours before their account expires. All client data will be removed upon account closure. We are not required to provide SLA guaranteed service to clients in default of their contractual obligations.


Our services are governed in accordance with United Kingdom law. You agree to the exclusive jurisdiction of Northern Ireland courts.


Payments are due in advance for all services. You will ensure your payment is with us before the due date, in the correct form and currency. You agree to notify us if any error has been made.

Termination and Refunds

You agree for us to suspend, withhold or terminate your services immediately, without notice and at our discretion, if:

  • You do not pay,
  • We believe you have breached our agreement,
  • You declare bankruptcy, fall into liquidation, or you are believed to be legally insolvent.
    Refunds are given at our discretion. Many services such as SSL certificates and domain names can never be refunded.

Limitation of Liability

We accept no liability for any financial loss. You agree that our total liability does not extend to any more than the amount you have paid for the relevant services.

Law Enforcement

Our TOS states that use of our services for any illegal activity is not allowed. So in order to fully cooperate with law agencies, Rewind Host may give out any information about our customers including assigned IP addresses and domain names to any law agency that request it without our customers permission.

Service Rates

Customer acknowledges that the prices have been communicated between the company and our customers and that all prices may be amended at any given time and any special promotional offer is only for a limited amount of time, which is determined by the company.


Payments may be made via Credit, Debit Card or PayPal. All payments are due on the date specified. There are no tax charges or any other hidden fees that have not been previously stated. All accounts are subject to these rules and are non-negotiable. Payments that do not clear are subject to bank charges. Any such fees Rewind Host incurs as a result of negligence on the customer’s part, must be reimbursed by the customer.

Failure to Pay

Rewind Host has the right to temporarily deny service to or terminate any account upon failure of payment. Such penalties do not mean that the customer still does not owe money.

Account Cancellation

Customers acknowledge that due to our type of services offered, our service may be down because of numerous reasons beyond our control. However, we do try and protect our services from being rendered temporarily unavailable and if such things do happens, we will work until it is fixed. And any resulting effect from our services being down, Rewind Host is not reliable for, and we are in no way financially responsible.

Support Boundaries

Rewind Host has 24 hour online technical support. We can only offer technical support to things that are related to our services and what we have control over.

SPAM and Unsolicited Email

Rewind Host has a ZERO tolerance with regards to any SPAM email that is sent from our server. Any violation of our SPAM policy can result in multiple fines and/or account termination.


Rewind Host will take regular backups of all active hosting accounts on our servers for the purpose of our own disaster recovery plans. We encourage all customers to take their own backups using the cPanel Backups Wizard and keep the backups off the server, however if a customer does not have their own backups and needs us to restore a backup from our backup server we will do this when requested by a customer. The customer must have an active hosting account (e.g. paid up, non-suspended account) and the request must come from the direct customer (we can’t accept requests from our reseller’s customers’).

Customers without an active hosting account must pay an administrative fee of $5 per cPanel hosting account (or if more than 4 accounts need restored we will charge a maximum fee of $20).  This fee respectively covers our costs and there is no exception under any circumstances.


If and when Rewind Host assigns our customers an Internet Protocol address for customers use, that right is solely to Rewind Host and no rights are given to the customer. This means Rewind Host has the right to change, add or delete the IP if they deem it necessary.
However, any abuse of our IP resulting in some kind of penalty or lawsuit brought against Rewind Host Limited is the customers fault and they will be the ones brought to punishment.

System and Network Security

Any attempts to violate Rewind Host security will result in a criminal charges being brought against the user. These attempts are defined but not limited to:

  • Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”.
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
  • Taking any action in order to obtain services to which such User is not entitled.

Notification of Violation

Rewind Host is under no duty to look at each customer’s or user’s activities to determine if a violation of the TOS has occurred, nor do we assume any responsibility through this TOS to monitor/police Internet-related activities.

We have and will use our right to drop any IP involved in Spam or DoS attacks if someone can be proved that he/she was responsible. We are not obligated in any way to inform our customers if we do drop the IP.

Suspension/Cancellation of Service

Rewind Host may suspend or cancel any account they deem has broken the TOS/AUP or have received complaints about that it is breaking the law. In such cases, the account will be suspended while Rewind Host further investigates the case. If it is found as such that the account is in fact breaking the law/TOS/AUP the account will be immediately cancelled and any remaining fees must be paid.

Rewind Host can amend its policies/rules at any given time without notifying its members. However, that doesn’t mean you may break them. Failure to heed to these policies may result in a number of different punishments.

Rewind Host is in no way responsible for any content stored on your site. We may not be sued nor have any penalties brought upon us due to our customers errors. You may be charged for anything that Rewind Host has to do as a result of your doing.