Firstly, it has been a long time since our last blog post, so I should clarify that we’re still alive and kicking! We’ve been very busy and the blog has been a bit neglected! We will try to blog more often!

Secondly, we are loving the sunshine and heatwave over the last week. The summer is here and it is SWELTERING! It’s time for a super hot promotion! We’re selling absolutely ALL web hosting plans for half price on any new yearly subscription including a free domain name! All you need to do is enter promo code SUMMER when you buy! Don’t you love it!?

The offer ends on August 10th, 2011.

Merry Christmas! Thank you for your continued support over the past year. Rewind Host is growing, expanding our network infrastructure, customer support and range of products. We have big plans for the next year, and we hope that as our business prospers yours does too.

Instead of sending you a Christmas card this year, we have chosen instead to make a charitiable donation to Concern Worldwide.

Concern is committed to a world without poverty. They work in 28 countries bringing food, clean water, good health, education and a higher standard of living. We donated by buying gifts from www.concerngifts.org. We bought some essential drugs, emergency hygiene kits, three rabbits, six chickens and a goat called John. If you would like to know more about the work of Concern or make a donation visit www.concern.net.

Wishing you a very Merry Christmas and a Happy & Prosperous New Year,

The Rewind Host Team
http://www.rewindhost.com

We are pleased to announce some new upgrades to our billing system – we now accept VISA and MASTERCARD payments directly, along with automated recurring billing. For those of you who also run your own businesses, you’ll appreciate that we now are fully PCI DSS compliant as well.

The new Rewind Host billing system is simple and secure. Next time you’re paying a renewal invoice or making a new purchase, save time by choosing the Credit Card payment option. This will setup automated recurring billing on your account so you won’t have to log-in to our client area every month to make your payments. Our billing system will automatically generate a renewal invoice 14 days before your products/services are due, then automatically charge your account on the due date providing you have a valid credit card on your account. It’s much more convenient. Of course, you can still use PayPal to make payments from your PayPal balance, credit card or bank account if you are already familiar with it. PayPal subscriptions and e-cheques will be unaffected by these changes.

Thank you for your continued support. If you have any ideas for ways we can continue to improve our service, we’d love to hear from you.

The Rewind Host Team
http://www.rewindhost.com

An email was sent to all customers this morning with the following text:

Dear clients,

One week ago I emailed all customers to announce that Rewind Host is under new ownership. My first week in the job has been eventful and I now have a much clearer picture of how we’re going to improve Rewind Host for all our customers. As I said in my last email, our top three objectives are excellent servers, fast support and most importantly happy customers. When our customers talk, we listen, and over the last week I’ve heard your feedback, positive and negative. I’d like to outline the steps we’ve already taken and give you an insight into what we’ve got planned:

Customer Support – We put a brand new support team in place with immediate effect from last Monday morning. If you’ve contacted our team I hope you’ve found them to be fast, friendly and professional. Our typical response time over the past week has been 16 minutes. If you have any support issues please email supportATrewindclientsDOTcom so we can assist you.

Billing & Invoices – We’ve upgraded our billing system and as promised we now accept VISA and MASTERCARD payments directly, along with automated recurring billing. Next time you’re paying a renewal invoice or making a new purchase, save time by choosing the Credit Card payment option. This will setup automated recurring billing on your account so you won’t have to log-in to our client area every month to make your payments.

Hosting Experience – The datacenter currently used by Rewind Host experienced downtime in November. This was very unsatisfactory for customers and we are determined to make sure this is not repeated. To guarantee maximum uptime and performance in future, we will be migrating all customers to brand new servers in our Chicago datacenter over the coming weeks. Don’t worry – we’ll handle every part of the migration for you. We’ll schedule a migration date for your account in the coming days and email you with all the details.

Our Website & Services – We’ve added around 25 new domain name extensions including .tel, .tv, .us, .ws, .uk, .cc and other popular TLD’s. You can purchase these instantly through our domain checker. We also plan to relaunch our website next week once our new servers are ready. Our new site will continue to offer all our fantastic products, along with a range of SSL certificates to secure your website and some fantastic promotions on other products.

We’re doing everything to make sure you are happy with our service and support. If you ever have any problems, please submit a new support ticket or email supportATrewindclientsDOTcom. Our support team are ready to help. If you have any feedback or comments please don’t hesitate to contact our management team directly (managementATrewindhostDOTcom) and we’ll respond to you as soon as possible.

Thank you again for continuing to trust us with your web hosting needs.

Regards,

General Manager
RewindHost.com

An email was sent to all customers this morning with the following text:

We’ve got great news! We’re delighted to announce that Rewind Host is under new ownership. We’re emailing all our customers to say hello. We’ve worked in the hosting industry for eight years and we know what’s important. Our top three objectives are excellent servers, fast support and most importantly happy customers. That’s why I want to check that everything is going well and that you are happy with Rewind Host. Do you have any feedback, positive or negative? Is there anything that we can improve, or are there any problems that our support team can help with?

We’re aware that Rewind Host can improve, and so from today we have put a brand new support team in place and over the next month we will be making big improvements to our servers. Within the next week we will start accepting VISA and MASTERCARD payments directly, along with automated recurring billing. We will also start to offer a range of SSL certificates to secure your website, and 25 new domain name extensions including .tel, .tv, .us, .ws, .uk, .cc and other popular TLD’s.

You are really important to us here at Rewind Host.  We want to make sure you are happy with our service and support. If you ever have any problems, please submit a new support ticket or email supportATrewindclientsDOTcom. Our support team are ready to help. If you have any feedback or comments please don’t hesitate to contact our management team directly (managementATrewindhostDOTcom) and we’ll respond to you as soon as possible.

Thank you again for continuing to trust us with your web hosting needs.